FREE SHIPPING ON ORDERS OVER $50

Delivery & Returns

Delivery

At Kosy Baby, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer will then process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 7 and 30 days to arrive at their destination but can take longer, depending on the product availability and the destination country.

 

 Our Estimated Delivery times after dispatch are:  

Country

Delivery Cost

Delivery Time
UK

Standard Delivery - 4.99

(FREE when you spend $50)

7-30 working days
US

Standard Delivery - $4.99

(FREE when you spend $50)

7-30 working days
Canada

Standard Delivery - $4.99

(FREE when you spend $50)

15-40 working days
Australia

Standard Delivery - $4.99

(FREE when you spend $50)

14-30 working days

 

*All packages have specific tracking information and can be tracked through "Track Order" on the website.

 

Return

If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a proof of purchase. 

To start a return, you can contact us at return@kosybaby.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.

 

  • Returns that do not meet our policy may not be accepted and will be sent back to the customer
  • If a product was purchased as part of a set, bundle or multipack please ensure all items are returned together as we cannot complete part-returns
  • Make sure you obtain proof of postage for your return package
  • Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
  • Once received by our warehouse, returned items are processed within 10-15 working days


You can always contact us for any return question at return@kosybaby.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.