Delivery & Return
The time frame for order delivery is divided into two parts:
- Processing time: The amount of time it takes for us to prepare your order for shipment. Order verification, quality check and packaging. All orders are sent to the warehouse for dispatch within 24 hours after the order is placed. The warehouse will then process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take about 7 - 20 business days to arrive at their destination but can take longer, depending on the product availability and the destination country.
* Some of our products have a more precise arrival time in the Delivery Section on the product page.
Our Estimated Delivery times after dispatch are:
Standard Delivery - $4.99
(FREE when you spend $50)
|5-30 working days|
*All packages have specific tracking information and can be tracked through "Track Order" on the website.
*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be a little bit longer than usual. We're closely monitoring the Covid-19 pandemic and how it affects us and our customers. The latest, up-to-date info, can be found in our FAQ.
If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 14 days from the date of the item’s arrival. All return requests are subject to evaluation and our friendly Customer Service will be glad to guide you through it.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need a proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that we don’t offer Free Return Shipping nor do we provide refunds for any fees that may result from shipping a Return.
- Returns that do not meet our policy may not be accepted and will be sent back to the customer
- If a product was purchased as part of a set, bundle or multipack please ensure all items are returned together as we cannot complete part-returns
- Make sure you obtain proof of postage for your return package
- Items or orders you would like to return should be sent back to us within 30 days of your order being dispatched
- Once received by our warehouse, returned items are processed within 10-15 working days
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.